Hi, I'm Nico.
I make complex technology feel simple.

Senior Partner Solution Engineer @ Parloa

I help partners build and scale enterprise AI agents — voice, chat, and everything in between.

10 years enterprise tech · 7 certifications · peer-reviewed author · DE / EN

scroll — the story starts below
Portrait of Nico Link
now @ Parloa · Karlsruhe, DE

Ten years of translating complex technology into stories people actually understand, from hybrid cloud and data to AI agents.

I work in the middle ground most teams struggle to fill: technical enough to hold my own with engineers — seven certifications across NetApp, AWS and Azure, an MSc in Business Informatics, a peer-reviewed publication — and commercial enough to build the partner relationships that actually scale a business. Sharpened at Parloa, NetApp, SAP and HPE.

The person behind it: selected for NetApp's BetterUp leadership program, volunteering at UNESON Lernfreundehaus since 2022, runner, skier, home-automation tinkerer. This site is served from a Raspberry Pi in my living room — I like building things end to end.

The story so far

Ten years, five chapters — told from the beginning.

Ch. 01 · the corporate study program

Corporate Student

HPE / Aruba / DXC · Böblingen

Three years rotating through networking, IoT, consulting, support and development — while earning a BSc across Stuttgart and Dublin. Early lesson: the tech is only half the job; someone still has to make it land.

2016 – 2019

Ch. 02 · the analytical foundation

Research Assistant

University of Mannheim

Research analysis at the School of Business Informatics and Mathematics and the Chair of Enterprise Systems, alongside an MSc completed at 1.5 — groundwork that led to a peer-reviewed journal publication.

2019 – 2021

Ch. 03 · the enterprise data view

Working & Thesis Student

SAP · Walldorf

Competitive market analysis and client review of SAP Data Warehouse Cloud — seeing enterprise data products from the vendor side, customer by customer.

2021

Ch. 04 · the partner years

Partner Technical Lead

NetApp · Munich

4½ years enabling partners across the full portfolio — data management, hybrid cloud, security and AI. Selected for the BetterUp leadership development program; advocate for the sustainability positioning of NetApp solutions.

2021 – 2026

Ch. 05 · now: AI agents

Senior Partner Solution Engineer

Parloa · Berlin / remote

Partner solution engineering for the AI Agent Management Platform: enabling partners to design, build and scale AI voice and chat agents for large customer-service organizations.

2026 – now

Backstory

MSc Business Informatics 1.5

University of Mannheim, 2019 – 2021. Thesis: implementation of object-based storage and data governance as the key to unlock its full potential.

BSc International Management 1.7

DHBW & Griffith College Dublin, 2016 – 2019. Thesis: a maturity model for identity and access management implementations.

"Antecedents and consequences of data breaches: a systematic review"

co-author · Information & Management, peer-reviewed journal · 2022
guided tourplain JavaScript · no LLM

Ch. 06 · the next chapter is unwritten

Say hi.

Always open to conversations about AI agents, partner ecosystems and sustainable technology.

[email protected] LinkedIn ↗ Karlsruhe, Germany